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DomoGo Privacy Policy

Welcome to HeyDomo Vendor App! ThreeG Media Sdn Bhd ("we," "us," or "our") are committed to protecting your privacy and ensuring that your personal information is kept safe. This Privacy Policy is designed to explain how we collect, use, and protect your personal data when you interact with our mobile application, HeyDomo Vendor App, collectively referred to as the "Services". It applies to all our customers, vendors (HeyDomo Vendor App) and drivers (HeyDomo Driver App) who use our online services and consent to the practices described in this Privacy Policy.

Collecting and Using Your Personal Data
 

As a food delivery driver using the DomoGo app, we collect the following information:

  • Customer Details: This includes customer names, contact information, and delivery preferences.

  • Vendor Details: Information about the restaurant or vendor from which you are picking up orders.

  • Order Tracking: Real-time updates on the status and location of orders you are delivering.

  • Geolocation Data: Your location to facilitate order assignment and tracking.

  • Customer Delivery Address: The destination addresses for deliveries.

Use of Your Information

We use the collected information for the following purposes:

  • To enable food delivery drivers to access customer details and delivery addresses for order fulfillment.

  • To provide order tracking and navigation assistance for efficient and timely deliveries.

  • To optimize the delivery process, improve the user experience, and enhance safety and security.

 

Information Regarding Your Location

We use this information to provide features of our Service, improve and customize our Service, and may store the information on our servers or a Service Provider's server, or locally on your device. You can enable or disable access to this information at any time through your device settings. 

When you grant us access to your geolocation, we may collect and process the following information:

  • Real-time location data from your device, including latitude, longitude, and altitude.

  • Location history, including timestamps and specific locations.

  • Device information such as model, operating system, and connectivity status. 

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. The tracking technologies we use may include cookies, beacons, tags, and scripts to collect and track information for the purpose of improving and analyzing our Service. 

Order Information

To provide accurate order tracking, we collect data related to your orders, such as order number, tracking number, and delivery status.

Device Requirements for DomoGo App (Android)

  • To use the DomoGo app, you must have an Android smartphone or tablet that meets the following minimum device requirements:

  • Operating System: The device must run Android OS (Operating System) version 6 or higher.

  • Internet Connection: A stable and active internet connection is required for using the DomoGo app. Wi-Fi or mobile data connectivity is recommended for seamless order management and delivery.

  • Location Services: The device should have GPS capabilities and location services enabled to provide accurate order tracking and navigation assistance.

Please note that DomoGo is currently available on the Android platform only. Ensure that your device meets these requirements for the best user experience and to effectively manage and complete food deliveries through the DomoGo app.

Use of Your Personal Data

We may use your Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring the usage of our Service.

  • To manage your account: This involves managing your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service available to registered users.

  • For the performance of a contract: We use your Personal Data to develop, comply with, and undertake the purchase contract for the products, items, or services you have purchased or any other contract with us through the Service.

How We Share Your Information

We respect your privacy. Your Personal Data will not be shared with third parties without your prior consent unless required by law or for business collaborations. We may share your data with our third-party service providers, agents, and relevant authorities, both in Brunei Darussalam and abroad, as necessary to achieve the purposes outlined in this policy. We ensure that these parties adhere to our confidentiality requirements.

Policy Updates

We may update this Privacy Policy from time to time at our sole discretion. Any changes will be announced on our website. This policy is not intended to create contractual rights between ThreeG Media and its customers.

By accessing our website or using our services, you automatically agree to the terms of this Privacy Policy as outlined above.

If you have any questions or concerns regarding your privacy or this policy, please contact us at support@threegmedia.com or through our other contact methods. 

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Contacting Us

You can contact us through various means:

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