Question 1

I didn’t receive the verification code during registration. Why?

Accepted Answer

Please make sure you input the correct number and that your number is active.

Question 2

Why cant I add my card to the payment methods?

Accepted Answer

• Please contact your bank to ask if your card is disabled for online payment. If so, please request for them to enable it. 
 • Alternatively, if you are a BIBD online banking user you can also create a Virtual Card (VCard) account and add your Virtual Card on the heydomo app.

Question 3

Is it safe to add my card onto heydomo app?

Accepted Answer

We have integrated our payment system with MyBillPayment (MBP). It is a local-Brunei online payment gateway.
Their credit card processor is Baiduri Bank. MBP is a highly secured website with SSL encryption and malware scan run by GoDaddy and verified by VISA/MasterCard SecureCode.

Question 4

I forgot my password, how do I reset it?"

Accepted Answer

You can reset your password at any time by selecting ‘Forgot my Password’ on the login screen of the app. An email will be sent to you with directions to log in and change your password.

Question 5

Can I change my email address and phone number?

Accepted Answer

If you wish to change your phone number or email address, please send us an email at info@heydomo.com or contact our hotline at +673 823 1010.

Question 6

The app is freezing, what should I do?"

Accepted Answer

• Try to clear the cache from the app manager on your phone settings.
 • If clearing the cache didn’t work, you can try to ‘clear data’. This will log you out from the app and you will need to sign in with your existing username and password.
 • If the problem still persistes, don't hesitate to send us an email at info@heydomo.com or contact our hotline at +673 823 1010.