Frequently asked questions - Customers

IT Support

I didn’t receive the verification code during registration. Why?


Please make sure you input the correct number and that your number is active.




Why cant I add my card to the payment methods?


  • Please contact your bank to ask if your card is disabled for online payment. If so, please request for them to enable it.
  • Alternatively, if you are a BIBD online banking user you can also create a Virtual Card (VCard) account and add your Virtual Card on the heydomo app.




Is it safe to add my card onto heydomo app?


We have integrated our payment system with MyBillPayment (MBP). It is a local-Brunei online payment gateway. Their credit card processor is Baiduri Bank. MBP is a highly secured website with SSL encryption and malware scan run by GoDaddy and verified by VISA/MasterCard SecureCode.




I forgot my password, how do I reset it?


You can reset your password at any time by selecting ‘Forgot my Password’ on the login screen of the app. An email will be sent to you with directions to log in and change your password.




Can I change my email address and phone number?


If you wish to change your phone number or email address, please send us an email at info@heydomo.com or contact our hotline at +673 823 1010.




The app is freezing, what should I do?


  • Try to clear the cache from the app manager on your phone settings.
  • If clearing the cache didn’t work, you can try to ‘clear data’. This will log you out from the app and you will need to sign in with your existing username and password.
  • If the problem still persistes, don't hesitate to send us an email at info@heydomo.com or contact our hotline at +673 823 1010.





Operation & Delivery

Can I cancel my order?


Customers may cancel their order only if the vendor hasn’t prepared the product. Please call or text our hotline for assistance (+673 823 1010).




What are the operating hours?


heydomo operates on a daily basis from 8am and last order will be at 10pm. With the exception of Friday prayers, orders will temporarily be closed from 11am until 2pm.




I received the wrong order, what should I do?


Please contact our hotline for assistance (+673 823 1010). We will investigate this matter and update you on your order.




Can I buy from multiple stores in one cart?


We have a feature called 'domoXtra' that will allow you to do so! This feature will only be unlocked once an order has been placed and the relevant vendors will appear. You may select 1 or more vendors that are within 2.5m away (by radius). The best part, the orders will be delivered in 1 trip with an additional fee of $1 only!




What is the estimated delivery time?


Estimated delivery time is 45 mins. However, time taken may be affected due to:

  • Location between vendor and customer.
  • The time that the order was placed (orders made during peak hours may be delayed due to traffic or bad weather).
  • The accuracy of the delivery address provided by the customer.




Where do you deliver?


We deliver to all districts within Brunei with different rates each district.





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