Frequently asked questions - Customers
IT Support
I didn’t receive the verification code during registration. Why?
Why cant I add my card to the payment methods?
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Please contact your bank to ask if your card is disabled for online payment. If so, please request for them to enable it.
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Alternatively, if you are a BIBD online banking user you can also create a Virtual Card (VCard) account and add your Virtual Card on the heydomo app.
Is it safe to add my card onto heydomo app?
I forgot my password, how do I reset it?
Can I change my email address and phone number?
The app is freezing, what should I do?
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Try to clear the cache from the app manager on your phone settings. -
If clearing the cache didn’t work, you can try to ‘clear data’. This will log you out from the app and you will need to sign in with your existing username and password. -
If the problem still persistes, don't hesitate to send us an email at info@heydomo.com or contact our hotline at +673 823 1010.
Operation & Delivery
Can I cancel my order?
What are the operating hours?
I received the wrong order, what should I do?
Can I buy from multiple stores in one cart?
What is the estimated delivery time?
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Location between vendor and customer. -
The time that the order was placed (orders made during peak hours may be delayed due to traffic or bad weather). -
The accuracy of the delivery address provided by the customer.
Where do you deliver?