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Terms of Use

Domo website and mobile application terms of Use 

These Terms of Use govern your use of the domo website and, unless otherwise stated, to your use of any other website or mobile application owned or operated by domo Brunei or operated on behalf of domo (collectively the “Websites”). Please read these Terms of Use carefully before using the Websites. 

Agreement to Terms 

By using the Websites, you agree to these Terms of Use and the domo General Online Privacy Policy (for visitors who are eighteen years of age or over) or the domo Children’s Online Privacy Policy (for visitors who are under eighteen (18) years of age) which are incorporated herein by reference. Each time you use the Websites, you reaffirm your acceptance of the then-current Terms of Use. If you do not wish to be bound by these Terms of Use, your only remedy is to discontinue using the Websites. 

domo may change these Terms of Use at any time and in its sole discretion. The modified Terms of Use will be effective immediately upon posting and you agree to the new posted Terms of Use by continuing your use of the Websites. You are responsible for staying informed of any changes. If you do not agree with the modified Terms of Use, your only remedy is to discontinue using the Websites. 

Accounts 

You may be required to create an account and specify a password to use certain features on the Websites. You agree to provide, maintain and update true, accurate, current and complete information about yourself as prompted by the registration processes. You may not impersonate any person or entity or misrepresent your identity or affiliation with any person or entity, including using another person’s username, password, or other account information. 

You are entirely responsible for maintaining the confidentiality of your password and your account. And you are entirely responsible for all activity made by you or anyone that uses your account. You agree to safeguard your password from access by others. If you believe that your account has been compromised, you must immediately contact us by mail at: support@domo.my or send a message to our live-chat service. You agree to indemnify and hold harmless domo for losses incurred by domo or another party due to someone else using your account as a result of your failure to use reasonable care to safeguard your password. 

Cancellation 

You have the right to cancel your order up to five minutes after your order is placed on the domo platform. After this point, domo's partners would have started to prepare the order and therefore no refunds would be possible. For the avoidance of doubt, timing will be assessed based on the point you place your call with our call-center, or send a message to our live-chat service. In the event of a cash-on-delivery order, your order will be delivered as instructed and cash must be collected by the rider. 

Content Posted by Other Users 

domo is not responsible for, and does not endorse, Content in any posting made by other users on the Websites. Under no circumstances shall domo be held liable, directly or indirectly, for any loss or damage caused or alleged to have been caused to you in connection with any Content posted by a third party on the Websites. If you become aware of misuse of the Websites by any person, please contact domo by mail at: support@domo.my or send a message to our live-chat service. 

If you feel threatened or believe someone else is in danger, you should contact the local law enforcement agency immediately. 


Activities Prohibited on the Websites 

The following is a partial list of the kinds of conduct that are illegal or prohibited on the Websites. domo reserves the right to investigate and take appropriate legal action against anyone who, in domo's sole discretion, engages in any of the prohibited activities. Prohibited activities include — but are not limited to — the following: 

- Using the Websites for any purpose in violation of local, state, or federal laws or regulations; 
- Posting Content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party; 
- Posting Content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by domo in its sole discretion or pursuant to local community standards; 
- Posting Content that constitutes cyber-bullying, as determined by domo in its sole discretion; 
- Posting Content that depicts any dangerous, life-threatening, or otherwise risky behavior; 
- Posting telephone numbers, street addresses, or last names of any person; 
- Posting URLs to external websites or any form of HTML or programming code; 
- Posting anything that may be “spam,” as determined by domo in its sole discretion; 
- Impersonating another person when posting Content; 
- Harvesting or otherwise collecting information about others, including e-mail addresses, without their consent; 
- Allowing any other person or entity to use your identification for posting or viewing comments; 
- Harassing, threatening, stalking, or abusing any person; 
- Engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Websites, or which, in the sole discretion of domo, exposes domo or any of its customers, suppliers, or any other parties to any liability or detriment of any type; or 
- Encouraging other people to engage in any prohibited activities as described herein. 
domo reserves the right -- but is not obligated -- to do any or all of the following: 

- Investigate an allegation that any Content posted on the Websites does not conform to these Terms of Use and determine in its sole discretion to remove or request the removal of the Content; 
- Remove Content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms of Use; 
- Terminate a user’s access to the Websites upon any breach of these Terms of Use; 
- Monitor, edit, or disclose any Content on the Websites; and 
- Edit or delete any Content posted on the Websites, regardless of whether such Content violates these standards. 
- domo Trademarks and Copyrights 

All trademarks, logos, and service marks displayed on the Website are registered and unregistered Trademarks of domo and/or third parties who have authorized their use (collectively the “Trademarks”) 

You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way. The use of domo's trademarks on any other website is strictly prohibited. All of the materials contained on the Websites are copyrighted except where explicitly noted otherwise. domo will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution. domo neither warrants nor represents that your use of materials displayed on the Websites will not infringe rights of third parties not owned by or affiliated with domo. Use of any materials on the Websites is at your own risk. 

Hyperlinks 

This Websites may contain hyperlinks to third-party websites. domo does not control or endorse these third-party websites or any goods or services sold on those websites. Some of these websites may contain materials that are objectionable, unlawful, or inaccurate. You acknowledge and agree that domo is not responsible or liable for any Content or other materials on these third party websites. 

Governing Law and Severability 

These Terms of Use shall be governed by and construed in accordance with the laws of Brunei Darussalam, without regard to its conflict of laws rules. You expressly agree that the exclusive jurisdiction for any claim or dispute under the Terms of Use and or your use of the Websites resides in the courts of Brunei Darussalam, and you further expressly agree to submit to the personal jurisdiction of such courts for the purpose of litigating any such claim or action. 

If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any provision in these Terms of Use shall be deemed a further or continuing waiver of such provision or any other provision. 

Payment 

Payments are processed by Stripe., a payment processing service provider. Stripe service agreement may be found in the following URL. https://stripe.com/en-sg/ssa . 

We accept Visa, Mastercard, American Express, Paypal, Alipay, Wechat Pay. The provider reserves the right to provide other payment methods or to no longer offer certain payment methods. The end customer bindingly chooses the payment method when placing the respective order. Provided that the end customer chooses an online payment method, the payment might be processed by an external payment provider cooperating with the provider. Card data will in this case be stored for future orders by the payment provider, on the condition that the end customer chooses the respective storage of such and hereby gives consent to it. 

Warranties 

The Websites and the Content are provided on an “as is” basis. To the fullest extent permitted by law, domo, its parent, subsidiaries, and affiliates (the domo entities), and each of their agents, representatives and service providers, disclaim all warranties, either expressed or implied, statutory or otherwise, including but not limited to the implied warranties of merchantibility, non-infringement of third parties rights, and fitness for particular purpose. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you. The domo Entities, their agents, representatives and service providers cannot and do not guarantee or warrant that: (a) the Websites will be reliable, accurate, complete, or updated on a timely basis; (b) the Websites will be free of human and machine errors, omissions, delays, interruptions or losses, including loss of data; (c) any files available for downloading from the Websites will be free of infection by viruses, worms, Trojan horses, or other codes that manifest contaminating or destructive properties; (d) any Content you post on the Websites will remain on the Websites; or (e) the functions or services performed on the Websites will be uninterrupted or error-free or that defects in the Websites will be corrected. 

Limitation of Liability 

The domo entities, their agents, representatives, and service providers, entire liability and your exclusive remedy with respect to your use of the websites is to discontinue your use of the websites. The domo entities, their agents, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the websites or for any other claim related in any way to your use of the websites. These exclusions for indirect, special, consequential, and exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, work stoppage, computer failure, or malfunction, or any other commercial damages or losses, even if the domo entities, their agents, representatives, and service providers have been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, the domo entities, their agents, representatives and service providers' liability shall be limited to the extent permitted by law. 

Termination 

domo has the right to terminate your account and access to the Websites for any reason, including, without limitation, if domo, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms of Use. domo may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Websites. 

Vouchers 

Unless otherwise stated, 

- Vouchers are only applicable to food orders, excluding delivery fees 
- Valid only for online payment 
- domo reserves the right to cancel orders and accounts if fraud activities are detected 
- domo reserves the right to stop this voucher to be used on certain restaurants without prior notice 
- Individual domo's partners terms & conditions apply 

Contact Us 

Questions? Comments? Please send an email to us at support@heydomo.com 

© 2019 DxM Pte. Ltd.. All rights reserved.

heydomoPals Plushie 

  1. These Terms & Conditions (“T&Cs”) apply to heydomoPals Plushie Blindbox Campaign (“Campaign”) organised by ThreeG Media Sdn Bhd (“Organizer”).
     

  2. Campaign Period

    1. The Campaign is valid from 27 October 2026 onwards (“Campaign Period”), or while stocks last, unless otherwise stated in the Heydomo App.

    2. The vending machine is available 24 hours a day, allowing participants to redeem their coupon at any time during the redemption period.

    3. The Heydomo Support Team is available daily from 7:30 AM to 10:00 PM to assist with any enquiries or technical issues related to the redemption.

    4. ThreeG Media Sdn Bhd reserves the right to amend, extend, shorten, suspend, or terminate the Campaign Period or any part of the Campaign mechanics where deemed necessary. 
       

  3. Eligibility

    1. Users must register and download the latest version of the Heydomo App to participate in the Campaign. 

    2. The campaign is open to all registered heydomo users.

    3. An eligible transaction must have a minimum transaction amount of BND$20.00, excluding delivery fees and any coupon applied, to earn digital stamp(s).

    4. Users will earn one (1) digital stamp for every complete BND$20.00. 

    5. This campaign is valid for purchases made through the Heydomo App and orders placed with all Heydomo vendors.

    6. Eligible purchases can be made using any available payment method on the Heydomo App including Credit/Debit card or Pocket.
       

  4. Participating Merchants / Where to Participate

    1. The Campaign applies to all registered Heydomo vendors on the Heydomo app.

    2. The campaign is applicable nationwide across all districts.

    3. The Campaign applies to both self-pick-up and delivery orders placed through the Heydomo App, including pre-orders and on-demand orders.
       

  5. How to Participate / Campaign Mechanics

    1. Users will earn 1 digital stamp for every complete BND$20 spent in a single transaction, excluding delivery fees and any coupon applied.

    2. Digital stamps will be automatically awarded upon completion of the order.

      1. For delivery orders, an order is considered completed only after it has been successfully delivered to the user and the order status has been updated to “Completed” in the Heydomo App. 

      2. For self-pick-up orders, an order is considered completed only after the user has successfully collected the order and the order status has been updated to “Completed” in the Heydomo App.

    3. Upon completing the required 3 digital stamps, the system will automatically generate 1 redemption code to redeem 1 heydomoPals Plushie Blindbox.

    4. A single transaction of BND$60 or more will generate the corresponding number of stamps and redemption codes. 

      1. For example, a BND$180 transaction will earn 9 digital stamps and generate 3 redemption codes, allowing the user to redeem up to 3 heydomoPals Plushie Blindboxes. 

    5. Any remaining amount below the BND$20 stamp threshold within a transaction will not be carried forward or accumulated towards subsequent transactions. 

      1. For example, a BND$25 transaction will earn 1 digital stamp, with the remaining BND$5 forfeited, while a BND$45 transaction will earn 2 digital stamps, with the remaining BND$5 forfeited. 

    6. When a coupon is applied, the number of digital stamps earned will be calculated based on the final transaction amount after deducting the coupon value excluding delivery fees.

      1. For example: An order of BND$65 with a BND$10 coupon applied will result in a final transaction amount of BND$55. The user will therefore earn 2 digital stamps.

      2. For example: A final transaction amount of BND$55 will earn 2 digital stamps, with the remaining $15 will be forfeited and will not be carried forward towards the next stamp and transaction.

    7. Where a transaction is cancelled, refunded, reversed, disputed, or otherwise determined to be ineligible after digital stamp(s) or redemption code(s) have been issued, ThreeG Media Sdn Bhd reserves the right to invalidate or remove the relevant digital stamp(s) and/or redemption code(s).

    8. ThreeG Media Sdn Bhd reserves the right to amend, modify, suspend, or terminate the Campaign mechanics, eligibility criteria, participating vendors, redemption process, Campaign Period, or availability of heydomoPals Plushie Blindboxes where necessary.
       

  6. How To Redeem / Redemption Period 

    1. Users must complete the required three (3) digital stamps to receive 1 redemption code for one (1) heydomoPals Plushie Blindbox.

    2. Each redemption will be issued with a QR Code.

    3. The redemption code will be shown under the Coupon Tab and accessible through the Campaign Tab in the Heydomo App.

    4. To redeem, users must:

      1. Open the valid redemption QR code in the Heydomo App

      2. Present the QR code at the heydomoPals vending machine

      3. Select an available slot to receive the heydomoPals Plushie Blindbox.

    5. Upon successful validation and dispensing, the redemption code will be automatically marked as redeemed and removed from the user's account.

    6. Redemption codes will be generated based on the number of eligible digital stamps accumulated.

      1. For example, a user who accumulates nine (9) digital stamps will receive three (3) redemption codes.

    7. Each redemption code is valid for one (1) time use only.

    8. Each redemption code is valid for three (3) months from the date of issuance and will automatically expire thereafter.

    9. Redemption codes are valid only at the designated vending machine located under ThreeG Media Sdn Bhd office in Kiulap.

    10. Redemption codes are not valid for delivery and cannot be redeemed at any other location.

    11. Redemption codes are available while stocks last.

    12. Users are responsible for keeping their redemption QR Code secure. ThreeG Media Sdn Bhd will not be responsible if a redemption QR Code is screenshot, shared, or used by another person before the rightful user redeems it. Redeemed QR Codes cannot be reused or replaced.

    13. Redemption codes are non-transferable, non-refundable and non-exchangeable, and cannot be replaced with or redeemed for other Heydomo coupons, credit, cash, or any other form of compensation, whether in whole or in part.

    14. heydomoPals Plushie Blindboxes are distributed in a blindbox basis. Users cannot reserve, request, or exchange a specific character or design.

    15. Redemption codes and heydomoPals Plushie Blind Boxes are not for sale and cannot be sold, resold, or traded for monetary value or any other form of compensation. 
       

  7. Vending Machine & Redemption Issues

    1. In the event of a vending machine malfunction, system error, failed dispensing, or any other technical issue during a valid redemption attempt, users must contact Heydomo Customer Support and provide the relevant redemption code and redemption details for verification.

    2. Once a redemption code has been successfully validated and the heydomoPals Plushie Blindbox has been dispensed, the redemption code will be marked as redeemed and cannot be reused or replaced.

      1. Users must not make repeated attempts to redeem the same redemption code after a successful QR code scan or redemption attempt, unless instructed by Heydomo Customer Support.

    3. The availability of heydomoPals Plushie Blindboxes and vending machine slots is subject to the stock available at the time of redemption. 

    4. If a valid redemption code has been successfully scanned and validated but the heydomoPals Plushie Blindbox is not dispensed due to a verified vending machine or system error, users must contact Heydomo Customer Support for verification. 

      1. ThreeG Media Sdn Bhd reserves the right to review the redemption attempt and, where appropriate, reinstate the affected redemption code or provide an alternative resolution.
         

  8. General Conditions

    1. By participating in the Campaign, users are deemed to have read, understood, and agreed to these Terms & Conditions.

    2. This Promotion applies to all Heydomo users. 

    3. Employees of ThreeG Media Sdn Bhd are permitted to participate in the main campaign but are not eligible to participate in the Giveaway.

    4. ThreeG Media Sdn Bhd reserves the right to amend or cancel the Promotion at its sole discretion and without prior notice.
       

  9. Data Protection

    1. Personal data collected during the promotion will be used in accordance with ThreeG Media Sdn Bhd’s privacy policy.

    2. By participating, participants consent to the collection, use, and storage of data and disclosure of their personal information (name, photo, and/or prize information) to relevant authorities solely for promotional and marketing purposes of this promotion.

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