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HeyDomo User Privacy Policy

Welcome to HeyDomo App! ThreeG Media Sdn Bhd ("we," "us," or "our") are committed to protecting your privacy and ensuring that your personal information is kept safe. This Privacy Policy is designed to explain how we collect, use, and protect your personal data when you interact with our mobile application, HeyDomo App, collectively referred to as the "Services". It applies to all our vendors (HeyDomo Vendor App) and drivers (domoGo App) who use our online services and consent to the practices described in this Privacy Policy.

Collecting and Using Your Personal Data
 

Types of Data Collected

 

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you.

 

This information may include but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Geolocation

  • Card details

 

Information Collected while Using the Application

 

In order to provide features of our Application, we may collect, with your prior permission:

Information Regarding Your Location

We use this information to provide features of our Service, improve and customize our Service, and may store the information on our servers or a Service Provider's server, or locally on your device. You can enable or disable access to this information at any time through your device settings. 

When you grant us access to your geolocation, we may collect and process the following information:

  • Real-time location data from your device, including latitude, longitude, and altitude.

  • Location history, including timestamps and specific locations.

  • Device information such as model, operating system, and connectivity status. 

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on our Service and store certain information. The tracking technologies we use may include cookies, beacons, tags, and scripts to collect and track information for the purpose of improving and analyzing our Service. 

Order Information

To provide accurate order tracking, we collect data related to your orders, such as order number, tracking number, and delivery status.

Children's Privacy

Our Service is not intended for minors under the age of 17. If you are a parent or legal guardian, we kindly request that you do not permit minors under your supervision to provide their personal information to HeyDomo. In the event that personal information of a minor is inadvertently disclosed to HeyDomo, you, as the parent or legal guardian, hereby give consent for the processing of the minor's personal information. By doing so, you also acknowledge your acceptance of and agreement to abide by this notice and assume responsibility for the actions of the minor.

Temporary $1 Charge

When a customer registers their credit or debit card for the first time in our app, we will initiate a temporary authorization hold for a charge of $1 on their card. This is a standard practice to verify the card's authenticity and to ensure it is valid.

Verification and Refund Process

Once the app approves the registration of the credit or debit card, the temporary $1 charge will be refunded back to the user immediately. Please note that the refund is automatic and does not require any action from the user

Importance of Card Registration

Registering a credit or debit card is an essential step in using our app for secure and convenient transactions. It helps us ensure the legitimacy of the payment method, protect against fraudulent activities, and provide a smooth payment experience.

Use of Your Personal Data

We may use your Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring the usage of our Service.

  • To manage your account: This involves managing your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service available to registered users.

  • For the performance of a contract: We use your Personal Data to develop, comply with, and undertake the purchase contract for the products, items, or services you have purchased or any other contract with us through the Service.

How We Share Your Information

We respect your privacy. Your Personal Data will not be shared with third parties without your prior consent unless required by law or for business collaborations. We may share your data with our third-party service providers, agents, and relevant authorities, both in Brunei Darussalam and abroad, as necessary to achieve the purposes outlined in this policy. We ensure that these parties adhere to our confidentiality requirements.

Policy Updates

We may update this Privacy Policy from time to time at our sole discretion. Any changes will be announced on our website. This policy is not intended to create contractual rights between ThreeG Media and its customers.

By accessing our website or using our services, you automatically agree to the terms of this Privacy Policy as outlined above.

If you have any questions or concerns regarding your privacy or this policy, please contact us at support@threegmedia.com or through our other contact methods. 

Thank you for choosing HeyDomo.

Contacting Us

You can contact us through various means:

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